Terms of Trade
1. Quotation, Acceptance & Payment
-The initial quote is free. Minor changes are included; however, significant changes or multiple quote requests for the same project will require a requote at $100 + GST per revision.
-All quotes are estimates only. The final invoice may vary by ±10%. Any larger variations will be discussed and agreed prior to proceeding.
-By proceeding with a job, the client accepts these terms.
-A deposit may be required to confirm and start the job.
-The remaining balance will be invoiced at the end of the job, and is to be paid within 7 days of being invoiced
-Any variations requested after quoting will be priced separately and must be approved before work continues.
-If an invoice remains unpaid more than 14 calendar days after its due date, Luxury Tiling Limited may charge interest at 12% per annum, calculated daily using a 365-day year on the unpaid invoice balance, including GST. Interest starts on the 15th day after the due date and continues until the invoice balance is paid.
2. Workmanship & Warranties
-Warranties apply only to work completed by Luxury Tiling and are subject to correct use, care, maintenance and manufacturer instructions. Nothing in these warranties limits rights available under applicable law.
-The workmanship warranty does not cover chips to tiles after the period noted in 6. Defects & Liability
-Damage from natural events or structural issues is not covered under workmanship warranties.
3. Subcontractors
-Qualified and insured subcontractors may be used as needed.
4. Site Requirements
-Clients must ensure access to power, clean water, and toilet facilities
5. Photography & Documentation
-Luxury Tiling is required to take photos of preparation work, waterproofing, and installation stages for warranty, quality assurance, and council consent purposes. These images are strictly for documentation unless otherwise agreed.
-Unless the client requests otherwise in writing, Luxury Tiling may take photos of the completed work and use them for marketing purposes, including publication on LuxuryTiling.co.nz and related promotional material.
6. Timeframes & Delays
-Delays due to weather, site access, or other external factors out of Luxury Tiling’s control, will be communicated within revised timelines.
-Luxury Tiling is not liable for any delay costs caused by other trades.
-Any concerns must be raised during the job or within 7 days of invoicing.
7. Defects & Liability
-Luxury Tiling is not liable for tiles being supplied faulty, damaged by other trade or any tile supply issues.
-Luxury Tiling is not liable for any structural defects or problems.
-If tiles are supplied by the client, they must be in good condition. Luxury Tiling will notify the client if any issues are found immediately.
-Any defects or issues must be reported within 7 days of the invoice.
-After this period, remedial work will be quoted and billed separately, unless covered by warranty.
8. WorkSafe
-All work complies with current industry and WorkSafe standards.
9. Underfloor Heating
-Do not use underfloor heating for at least 7 days after tile installation to allow adhesives to fully set.
-When first using the system, gradually increase the temperature to the desired level..
-Avoid sudden or extreme changes in temperature.
–Failure to follow these instructions may affect warranties and workmanship coverage.
Warranty
Warranties apply only to work completed by Luxury Tiling and are subject to correct use, care, maintenance and manufacturer instructions. Nothing in these warranties limits rights available under applicable law.
1. Waterproofing Warranty
-Waterproofing completed by Luxury Tiling is covered by a workmanship warranty for the period stated in the relevant quote, invoice, producer statement or warranty document.
-Waterproofing product warranties are provided in accordance with the relevant manufacturer’s terms and conditions.
2. Workmanship Warranty
-Tiling completed by Luxury Tiling is covered by a 10-year workmanship warranty.
-This does not cover tile manufacturing defects, normal wear and tear, chips, cracks or damage after installation, structural or substrate movement, leaks outside our scope, natural events, accidents, poor maintenance, underfloor heating used contrary to the supplied instructions, or work carried out by others.
3. Underfloor Heating Warranty
-Luxury Tiling installs Warmfloor under-tile heating system
-Warmfloor under-tile heating systems installed by Luxury Tiling carry the relevant Warmfloor product warranty, subject to its warranty terms and installation instructions.
-To allow the tile adhesive to fully cure, Warmfloor recommends that the heating is not switched on for at least 14 days after tile installation. When first used, the temperature should be increased gradually. Following these instructions helps protect your tiled floor, heating system and applicable workmanship warranties.
Privacy Policy
1. Purpose & Acceptance
-This Privacy Policy explains how Luxury Tiling collects, uses, stores and protects personal information.
-By using our website, submitting an enquiry or engaging our services, you acknowledge this Privacy Policy.
2. Information We Collect
We may collect personal information needed to quote, carry out and manage your project, including:
-Name, phone number, email address and site address.
-Project details, plans, photographs and information you provide through forms, emails, calls or messages.
-Invoice and payment information.
-Website information such as IP address, browser type and pages visited, through cookies or analytics tools.
3. How We Use Your Information
Your information may be used for:
-Prepare and manage quotes, bookings, invoices and warranty records.
-Communicate about your project, payments, appointments and updates.
-Respond to enquiries and provide customer support.
-Meet legal, tax, council consent and compliance obligations.
-Improve our services and website, and send marketing communications where you have agreed to receive them.
4. Storage & Security
-We use reasonable safeguards, including password-protected systems and access controls, to protect personal information from loss, misuse, unauthorised access, modification or disclosure.
-Access is limited to authorised team members and trusted service providers where required to operate our business.
5. Sharing Information
-We do not sell or rent your personal information.
-We may share information only where needed to complete your project, manage accounts or payments, use trusted business service providers, or comply with legal and regulatory requirements.
6. Cookies & Website Data
-Our website may use cookies or analytics tools (e.g. Google Analytics) to improve user experience and measure traffic.
-You can disable cookies in your browser, but some parts of the site may not function properly.
7. Access & Corrections
-You may request access to, or correction of, any personal information we hold about you.
-To do so, please contact us using the details below.
8. Retention of Information
-We keep personal information only as long as needed for business, legal, or warranty purposes.
-Once no longer required, information is securely deleted.
9. Third-Party Links
-Our website may contain links to other sites. We are not responsible for the privacy practices or content of those websites.
10. Use of AI-Assisted Tools
-Luxury Tiling may use AI-assisted tools to help review plans and prepare draft quotations. We use our own AI account, with the setting that allows information to be used to train or improve the AI model turned off. All final measurements, scope and pricing are checked by Luxury Tiling before any quote is issued.
-If a client does not want AI-assisted tools used for their project, please let us know and we will ensure to process the work manually.
11. Changes to this Policy
-Luxury Tiling may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions, requests, or concerns about privacy, please contact: